At TRIPERT, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide to us.

Information We Collect

We may collect the following personal information:

Contact and Account Information

• Name, email address, mailing address, phone number when you create an account, book trips, make purchases, sign up for our newsletter, participate in promotions, surveys or contact us.

Payment Information

• Payment card details, billing information and other data required to process transactions when you make purchases or bookings through our website.

Technical Usage Data

• We collect technical data like IP address, browser type, device details, and website/app usage data via cookies and other tracking technologies when you visit our website or use our mobile apps.

Content and Communications

• Information you provide in comments, reviews, support queries or through other communications.

Third-Party Data

• We may collect anonymous demographic information from Google and other third-party data providers based on interest-based advertising or audience data to better optimize our website, products and advertising efforts.

Tracking Technologies

Google Analytics

• We use Google Analytics to anonymously collect and analyze website usage data like pages visited, time spent, traffic sources etc. to improve your experience and our services.

Google AdWords Conversion Tracking

• We use Google AdWords conversion tracking code to understand which website visitors complete purchases.

Google Remarketing

• We utilize Google’s remarketing services along with cookies to deliver targeted advertising based on your past interactions and interests across third-party websites.
• Google and other third-party vendors may use first-party cookies (e.g. Google Analytics cookies) and third-party cookies together to serve ads, track conversions and gather data about ad views and interactions.

Use of Personal Information

We use your personal information for the following purposes:

• Process orders, bookings and provide requested products/services
• Communicate about your account, travel plans, transactions and provide customer support
• Send marketing communications, promotional offers and personalized content/recommendations
• Conduct research, analysis and develop new products/features to enhance our services
• Measure and understand effectiveness of advertising and marketing
• Prevent fraud, enforce policies and comply with applicable laws and regulations
• Maintain and administer our systems, applications and website infrastructure

Sharing and Disclosure

We do not sell or rent your personal data to third parties for marketing purposes without your consent. However, we may share data with trusted partners who assist with our operations:

• Travel suppliers, vendors, booking platforms to facilitate and service your travel bookings
• Payment processors and financial institutions to enable and process transactions
• Cloud service providers for securely storing and transmitting data
• Marketing agencies, email service providers for promotions, targeted advertising
• Third-party analysts, researchers to help improve our services
• Professional advisors (e.g. lawyers, auditors) for legal/compliance purposes
• Authorities as required by law, court order, or to exercise/defend legal rights

Data Security

We implement reasonable technical, administrative and physical security measures and safeguards designed to protect your personal information from unauthorized access, disclosure or misuse. This includes using SSL encryption for data transmissions.

However, no data transmission over the internet or electronic storage solution can ever be guaranteed to be 100% secure. So, while we strive to protect your personal information, we cannot ensure or warrant the absolute security of such information.

Data Retention

We retain your personal data for as long as needed to provide you services, maintain business operations, enforce rules/policies, comply with legal obligations, resolve disputes and enforce agreements. We may retain certain anonymized data indefinitely for analytics.

Third-Party Links

Our website may contain links to third-party websites, products and services not governed by this Privacy Policy. We strongly advise you to review the privacy practices of these third parties as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Your Privacy Choices and Rights

You can review, update or delete your account information anytime by logging into your account or contacting us. You can also opt-out of receiving promotional emails from us by using the unsubscribe links provided in the emails.

Children’s Privacy

Our websites, products and services are intended for general audiences over the age of 16. We do not knowingly collect or solicit any personal information from children under 16. If you are a parent or guardian and believe we may have collected personal information about a child, please contact us to request deletion.

International Data Transfers

Your personal information may be collected, processed and stored by us or our service providers in the United States and other countries for the purposes described in this policy. The data protection laws in some countries may not offer the same level of protection as your jurisdiction. Whenever we transfer data cross-border, we implement appropriate safeguards.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or to account for new legal requirements. The latest version will always be posted on our website with the effective/updated date.

Contact Us

If you have any questions or concerns about our Privacy Policy or privacy practices, please contact us at [info@tripert.com].

Effective Date: [11/12/2024]